Shipping Policy
Last updated: February 26, 2026
1. Shipping Zones & Rates
| Zone | Countries | Standard Rate |
|---|---|---|
| Europe | All EU & EEA countries, UK, Switzerland | Free |
| North America | USA, Canada | Free |
| Asia & Oceania | Australia, Japan, South Korea, Singapore, UAE, and more | Free |
| Rest of World | All other countries worldwide | Free |
2. Shipping Costs
Shipping costs are calculated individually based on the size, weight, and destination of your order. The exact shipping cost will be displayed at checkout before you complete your purchase.
White-glove delivery service is available at an additional cost.
3. Processing & Delivery Times
1-3
business days processing
5-10
business days delivery
Orders are processed within 1-3 business days after payment confirmation. Delivery typically takes 5-10 business days depending on your location and the size of the items.
Delivery times are estimates and may vary due to carrier schedules, customs processing (for cross-border deliveries), weather conditions, or high-demand periods. We will notify you of any significant delays.
Large furniture items may require additional processing and delivery time. You will be informed of the estimated delivery date at checkout.
4. Courier Partners
DPD
Standard parcels and small furniture items across the EU.
Omniva
Parcel lockers and home delivery across Europe.
Specialist Furniture Couriers
Large and heavy furniture items requiring special handling.
The courier will be selected based on the size and weight of your order and your delivery location. You will receive a tracking number once your order has been dispatched.
5. White-Glove Delivery
For large furniture items, we offer an optional white-glove delivery service that includes:
Room of Choice Delivery
Items delivered to the room of your choice within your home.
Unpacking & Setup
Full unpacking and placement of furniture items.
Packaging Removal
All packaging materials removed and disposed of responsibly.
Basic Assembly
Basic assembly included for applicable items.
White-glove delivery is available worldwide. Pricing is calculated based on the items and delivery address and will be shown at checkout. For details, please contact us for a quote.
6. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's tracking page. You can use this to monitor the status and estimated delivery date of your order.
If you have not received a tracking notification within 5 business days of placing your order, please contact us at sales@vzukov.homes.
7. Delivery Issues
If your order arrives damaged or incomplete, please refer to our Return & Refund Policy for instructions on how to report and resolve the issue.
Please inspect all items upon delivery. For white-glove deliveries, note any damage on the delivery receipt before the courier leaves.
For shipping inquiries, please contact us at sales@vzukov.homes or call +371 24 825 888.